We take great care in ensuring the quality of our products. Please read the following policy carefully before placing an order.
We do not offer refunds unless the item you received is defective or damaged. If you receive a damaged or defective product, please contact us within 24 hours with the necessary details for review.
Once your request is approved, we will replace the defective item with a new one.
To qualify for a replacement:
• The item must be unworn, unused, and in its original packaging.
• Items returned with signs of wear, alteration, or damage not caused by us will not be accepted.
Refunds are not provided for:
• Incorrect sizing
• Change of mind
• Delayed shipping due to courier or customs
• Items purchased on sale or during promotions
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Exchange Policy
We do not accept exchanges unless the item delivered is faulty or incorrect. Size exchanges are not available, as all orders are processed according to the size selected by the customer and any measurements provided in the notes section.
If an incorrect or defective item has been received, please contact us with your order number and details. After approval, we will arrange for a replacement.
For international customers, all return shipping and customs fees related to exchanges are the customer’s responsibility.
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Delivery / Shipping Policy
We aim to provide reliable and timely delivery for all orders. Please review the following guidelines:
Local Orders
Local orders are typically processed and shipped within 3–7 business days from the date of purchase. Processing times may vary during holidays or high-volume periods.
International Orders
International orders generally require 10–15 business days for delivery, depending on the destination and customs procedures. Delays caused by customs, weather, or courier services are outside our control
Shipping Fees
Shipping rates are calculated at checkout and vary based on location and package weight.
International customers are responsible for any customs duties, taxes, or additional charges imposed by their country.
